ORDER TRACKING & STATUS
TRACKING YOUR ORDER
If you have an account, you can check the status of your order at anytime, by simply logging into your account. By selecting My Account, you can view your complete order history. You can view a specific order by clicking “View.” If your order states “Processing”, your order has been received and is being processed by our warehouse. If your order states “Complete”, it has shipped. Your delivery tracking number will be listed in your order.
If you do not have an account, please contact us at firstname.lastname@example.org. We will be happy to provide you with your order status or tracking information. To better help us assist you, please have your order number and last name on the order ready.
CHANGE OR CANCEL YOUR ORDER
If you need to change or cancel your order, please contact us immediately at email@example.com. Once your order has been processed, we will be unable to make any changes.
ADD ITEMS TO AN ORDER YOU JUST PLACED
Unfortunately we cannot add items to an existing order. Please place a new order for the item and contact us so we can make sure it is shipped out with your previous order or waive shipping on this new additional order.
You may email us at firstname.lastname@example.org. Please reference your previous order number.