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Shipping & Returns


SHIPPING

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.


USA Shipping

We’re happy to offer Free Standard Shipping on all US orders over $50! For orders under $50 USD see shipping costs below.

 

Most orders will ship out within a day of ordering (we do not ship Saturdays, Sundays, or holidays), however some orders will take 24-48 hours to process. Your order will be shipped via standard shipping unless you select an alternative.

 

We ship orders to all US states and territories, APO/FPO addresses as well as more than 100 other countries. Click here for international shipping information. Orders shipped to PO boxes, APO/FPO, Alaska, Hawaii and US territories cannot be expedited.

 

If Standard Shipping is selected, your will ship via USPS.

 

Your Shipping Confirmation Email will tell you how you can track your package.

 

Two Day and Overnight Delivery orders placed after 1 PM PST will not ship until the next business day.

International Shipping

All applicable custom fees, taxes and duties are the sole responsibility of the customer. Custom authorities require that we state the value of your order directly on your package. It is at the sole discretion of custom agents to release your package. Note, on rare occasions, custom agents may delay delivery of some packages. By placing an order with Vegan Scene, you are responsible for original shipping charges, all applicable custom import fees, and the cost of return shipping back to Vegan Scene. This also applies to any shipments that are refused by you at delivery.

Currency Conversions

All prices listed on our site are in US dollars and charged in US dollars. The bank that has issued your credit card determines the exact exchange rate that you will pay, but in general it will match very closely with the going exchange rates.

 

 

RETURN POLICY

 

We aim to please, so if you’re not completely pleased with your order, we’ll do whatever we can to make it better!

 

Read our policy below, follow the steps for the type of transaction you want to make, and remember, you can always contact us with any additional order or product-related questions or issues!

 

  • All returns packages must be received back at our Fulfillment Center within 30 days* of the date your order shipped from us (that’s the date and time you received your shipping/tracking email.)*For international orders, packages must be received by our Fulfillment Center within 60 days of the date your order shipped from us.
  • Returns are processed within 5-7 business days after arriving back at our Fulfillment Center.
  • Refunds can only be issued to your original payment method or in the form of store credit. We are unable to switch refunds to a new or different payment method other than what was originally used on your order.
  • Shipping is non-refundable, except in cases where we have made a shipping error.
  • We only offer exchanges for the same item in a different size or color.
  • If an item you requested an exchange for is out of stock, you will be credited back to your original pay method
  • Once we receive your return, your replacement item will be shipped to you. If you'd like your replacement item(s) right away or would like to make an exchange for a different item, you may go ahead and place a new order. Once we receive the item you'd like to exchange it for, we will process it as a return.

 

The following items are non-refundable:

 

  • Returns received after 30 days of the original order shipment date (you may still be eligible for store credit if the return is received after 30 days as long as the item is not final sale. Late returns may also be subject to a 50% restocking fee.)
  • Returns received in damaged or worn condition
  • Free gifts
  • Gift cards
  • Items purchased through a third party
  • Items that are final sale and cannot be returned or exchanged.

 

How to Make a Return or Exchange:

 

First, make sure you’ve read our Returns & Exchanges Policy above. As long as your items are eligible for return or exchange, follow these easy steps for your region:

 

  1. Go to My Account and click on the Orders tab to view your order history. Orders eligible for return will have a Request Return option. Fill out the Request a Return or Exchange form.
  2. If you don't have an account with us, you can enter your order details on our Request a Return or Exchange page.
  3. Place your item(s) in unworn condition and the order invoice in a securely sealed shipping package. (If you misplaced your invoice, simply go to My Account, to view your Recent Orders, select the right order number, and print it out.)
  4. Print out our Return Authorization Sheet and fill it out.
  5. Specify whether this is a Return or Exchange(If this is an exchange please specify which size you would like.)
  6. Enter a Reason Code using the options listed under Return Reason Codes.
  7. Place your Return Authorization Sheet and invoice, along with the item(s) in unworn condition in a securely sealed package.

 

Address your package to:

 

Vegan Scene
Attn: Returns
610 Main Street
Venice, CA 90291

 

In Store Returns:

 

  • Our boutique will gladly accept returns of items purchased in store and orders placed on veganscene.com. Items must be in original condition with tags and must not to be worn, used, altered or washed.
  • Items purchased in person at the Vegan Scene boutique may only be returned or exchanged in store.
  • If an item purchased in store is deemed defective and you are unable to return it in person, you may ship the defective item back to us for a refund. Items must include the attached Vegan Scene price tags and be accompanied by the original store sales receipt.

 

International Returns:

 

Make sure you’ve read the Returns & Exchanges policy above. (Please note that we currently do not offer international exchanges.) As long as your items are eligible for return and fall within the 60-day international returns window, follow these easy steps:

 

  1. Go to My Account and click on the Orders tab to view your order history. Orders eligible for return will have a Request Return option. Fill out the Request a Return or Exchange form.
  2. If you don't have an account with us, you can enter your order details on our Request a Return or Exchange page.
  3. Place your item(s) in unworn condition and the order invoice in a securely sealed shipping package. (If you misplaced your invoice, simply go to My Account, to view your Recent Orders, select the right order number, and print it out.)
  4. Print out our Return Authorization Sheet and fill it out.
  5. Specify that you are Returning.
  6. Enter a Reason Code using the options listed under Return Reason Codes.
  7. Place your Return Authorization Sheet and invoice, along with the item(s) in unworn condition in a securely sealed package.

 

Address your package to:

 

Vegan Scene
Attn: Returns
610 Main Street
Venice, CA 90291

 

Send your package back to us via your shipping method of choice. Be sure to use a method that provides a tracking number so you can follow its journey!

 

We’ll email you when we process your return!

 

International Exchanges:

 

Unfortunately, due to the increased cost of international shipping, we do not offer international exchanges at this time. However, you can still make a return, as long as it’s received within 60 days of the date your order shipped from us!