FREE STANDARD SHIPPING ON ORDERS OVER $50

Orders + Shipping

Did something from your order not work out for you? No problem!

We're here to help make returns and exchanges easy.

 

We're happy to offer Free Shipping on orders over $50. Your order will ship with Standard Shipping unless you select an alternative.

ORDERS

What forms of payment do you take?

We accept Paypal, Mastercard, Visa, Discover, American Express, JCB, Diners Club, Apple Pay, Google Pay and Debit cards.

What’s the status of my order?

Once you’ve received your shipping confirmation email you can click on 'Track It' and see the status of your delivery. It may take 24 hours for tracking updates to appear.

Can I change or update my order?

Once an order is shipped, we’re unable to make any changes to your order. If you reach us before your order has shipped, we may be able make a change if the items requested are in stock.

Do you process orders on weekends?

At the moment we do not process orders over the weekends, or national holidays.

Something I ordered is now on sale. Will you match the new price?

Sorry, price adjustments will not be done for items at a reduced price. We only offer sales for a limited time, so by buying early, you ensure that you get the style in the color and size you want!

GIFT CARDS + STORE CREDIT

How can I apply store credit?

To use store credit, you must create a Vegan Scene account, and the amount would be through your associated email. If you have been provided a digital gift card or code for store credit, please just provide the code during the checkout process.

How can I redeem a gift card?

You can redeem a gift card by providing the code during the checkout process.

Help! My gift card isn't working.

Oh no! Please email us right away.

US SHIPPING

How long before my order ships?

Most of our orders are shipped within 1-2 business days of purchase from our headquarter in Los Angeles, pending availability and credit verification.

We do not ship on the weekend or U.S. holidays.

How fast is your U.S. shipping?

Most of our orders are shipped within 1-2 business days of purchase from our headquarter in Los Angeles, pending availability and credit verification.

We do not ship on the weekend or U.S. holidays.

How much does shipping cost?

COMING SOON

Do you offer overnight shipping?

As of now, we do not offer overnight shipping.

Do you ship to PO boxes?

Yes!

Are taxes included in my order?

We charge tax for all orders in California and most other state sales tax at the rate defined by each specified state, county or local municipality determined by the zip code provided in your order. If your provided zip code is located within one of these states, then your sales tax will be added to the total amount on the checkout page unless an exemption is requested, the order will be processed as above.

INTERNATIONAL SHIPPING

How much does international shipping cost?

Depends on destination and weight of purchase, but can start off as little as $2.59 for Canada and Mexico and starts off as $10.15 for all other countries.

What countries do you ship to?

Afghanistan
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antigua and Barbuda
Antigua
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bonaire, Saint Eustatius and Saba
Bosnia & Herzegovina
Bosnia and Herzegovina
Bosnia and Herz.
Botswana
Brazil
British Virgin Islands
Brunei Darussalam
Brunei
Bulgariav Burkina Faso
Burundi
Cabo Verde
Cambodia
Cameroon
Canada
Canary Islands
Cape Verdev
Caribbean Netherlands
Cayman Islands
Central African
Chad
Chile
China
Colombia
Comoros
Congo
Congo, Democratic Republic
Cook Islandsv
Costa Rica
Côte d’Ivoire
Croatia
Cuba
Curaçao
Cyprus
Czech Republic
Czechia
Denmark
Djibouti
Dominica
Dominican Republic
East Timor
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
F.Y.R.O.M. (Macedonia)
Falkland Islands
Faroe Islands
Fiji
Finland
France
French Guiana
French Polynesia
French Guyana
Gabon
Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea Republic
Guinea-Bissau
Guinea-Equat. Guyana
Haiti
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iran
Iraq
Ireland
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
Korea (South)
Kosovo
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macau
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Namibia
Nauru
Nepal
Netherlands
Netherlands Antilles
Nevis
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
North Korea
Northern Mariana Islands
Norway
Oman
Pakistan
Palau
Palestine
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Poland
Portugal
Puerto Rico
Qatar
Réunion
Romania
Russia
Rwanda
St. Helena
St. Kitts
St. Lucia
St. Vincent
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
St. Maarten
Slovak republic
Slovakia
Slovenia
Solomon Islands
Somalia
Somaliland
South Africa
South Korea
Spain
Sri Lanka
St. Barthelemy St. Martin
Sudan
South Sudan
Suriname
Swaziland
Sweden
Switzerland
Syrian Arab Republic
Syria
Tahiti
Taiwan
Tajikistan
Tanzania
Thailand
Togo
Tonga
Trinidad and Tobago
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirate
United Kingdom
United States
Uruguay
Uzbekistan
Vanuatu
Vatican City State (Holy See)
Venezuela
Vietnam
U.S. Virgin Islands
Yemen
Zambia
Zimbabwe

Are taxes and duties included in my order total?

We do not cover duties or other taxes that may be assessed during arrival for some international orders.

How fast is your international shipping?

On average, it can take 6-10 business days. Actual number of days may vary based on origin, destination, and customs delays.

Can I get my international order faster?

As of now, we do not offer expedited international shipping.

ORDER ISSUES

Where's my stuff?

if you can't find a package, please allow 24 and up to 48 hours to allow tracking code to go live. If the the package says it has been delivered but you have not received your package, please reach out to us but in the meantime check with your neighbors or local post office.

What if my item is damaged or defective?

If your item was received defective or damaged, we're very sorry about that. We can send a prepaid shipping label to the account associated with the order, and exchange or refund you.

Help! I didn’t get what I ordered.

It is very rare we send you the wrong products or that you are missing something in your order, but it can happen. If you find you are missing an item or have been sent the wrong product, please email us at shop@veganscene.com and we will take care of it.