• All returns packages must be received back at our headquarters within 30 days* of the date your order was received. (That is the day your item was marked as delivered from the carrier.)
• Returns are processed within 5-7 business days after arriving back at our Headquarters.
• Refunds can only be issued to your original payment method or in the form of store credit. We are unable to switch refunds to a new or different payment method other than what was originally used on your order.
• Shipping is non-refundable, except in cases where we have made a shipping error.
• If an item you requested an exchange for is out of stock, you will be credited back to your original pay method
• Once we receive your return, your replacement item will be shipped to you. If you'd like your replacement item(s) right away or would like to make an exchange for a different item, you may go ahead and place a new order. Once we receive the item you'd like to exchange it for, we will process it as a return.

To initiate a Return please follow the instructions below:

1. 1. Request a return through our return portal by clicking HERE. We'll need your order # and the email address used to place the order. Please follow the steps about the items condition and reason for the return. We’ll respond within 48-hours to your request.
   2. Ship back the item with a pre-paid label. You'll have the option to purchase a printable pre-paid flat rate USPS return label from us or you can use a shipping provider of your choice. Please mail the package back within 1-week of receipt of instructions to be eligible for a full refund, otherwise it will be store credit.
   3. Wrap the item securely in a package or re-use our original packaging to save on waste (yes!). Apply our pre-paid USPS label (or your own) and mail it back to us.
   4. Receipt of your return. Our pre-paid labels from USPS have tracking and insurance, so you'll be able to track your return online at www.usps.com. Once it's received in our studio and inspected, we'll refund your item or order to your original payment method on file excluding any outbound ship fees which are non-refundable and, if applicable, your pre-paid return label fee.
2. As we're a small batch fashion company, cycling our inventory is crucial. Any returns sent beyond 7 days of receipt of the return email will be store credit only. Any returns sent beyond 3 weeks of this email will be non-returnable and will be sent back to the customer at their expense.

At the moment, we do not cover the cost of shipping on returns and exchanges.

First, make sure you’ve read our Returns & Exchanges Policy above. As long as your items are eligible for return or exchange, follow these easy steps for your region:

Start a return HERE. Orders eligible for return will have a Request Return option. Fill out the Request a Return or Exchange form.

If you don’t have an account with us, you can enter your order details on our Request a Return or Exchange page.

Place your item(s) in unworn condition and the order invoice in a securely sealed shipping package.

Specify whether this is a Return or Exchange. (If this is an exchange please specify which size you would like.)

Enter a Reason Code using the options listed under Return Reason Codes.

Place your Return Authorization Sheet and invoice, along with the item(s) in unworn condition in a securely sealed package.

Address your package to:

Vegan Scene

Attn: Returns

171 Pier Ave., #367

Santa Monica, CA 90405

The following items are non-refundable:

• Returns received after 30 days of the original order shipment date (you may still be eligible for store credit if the return is received after 30 days as long as the item is not final sale. Late returns may also be subject to a 50% restocking fee.)
• Returns received in damaged or worn condition
• Free gifts
• Gift cards
• Items purchased through a third party
• Items that are final sale and cannot be returned or exchanged.

Returns made within 30 days of the order delivery date will be issued a full refund to the original form of payment. Returns made after 30 days of the order delivery date will be refunded via store credit. 

•We only offer exchanges for the same item in a different size or color.

•If an item you requested an exchange for is out of stock, you will be credited back to your original pay method

Yes! You can exchange your gift for a store credit, or a complete refund which will be transferred back to the original payment. If you wish to exchange your gift for a more expensive item, we will issue you a gift card, so you can pick out your perfect gift.

Yes you can! Unless it was a final sale item, has all of its original tags and is in good condition we can always offer store credit for exchanges.

if you can't find a package, please allow 24 and up to 48 hours to allow tracking code to go live. If the the package says it has been delivered but you have not received your package, please reach out to us but in the meantime check with your neighbors or local post office.

If your item was received defective or damaged, we're very sorry about that. We can send a prepaid shipping label to the account associated with the order, and exchange or refund you.

It is very rare we send you the wrong products or that you are missing something in your order, but it can happen. If you find you are missing an item or have been sent the wrong product, please email us at hello@veganscene.com and we will take care of it.